FAQs

DO YOU WHOLESALE?

Yes, we do! Please review our wholesale page for more information. Someone from our team will respond within 24 hours.

WHAT ARE THE CANDLE BURN TIMES FOR EACH SIZE?

2 oz - up to 8 hours
4 oz- up to 20 hours
8 oz- up to 40 hours
12 oz- up to 60 hours

ARE YOUR CANDLES ALL-NATURAL?

Yes! Made from 100% all-natural soy wax. 

I HAVE QUESTIONS ABOUT MY RECENT CANDLE ORDER. WHO DO I CONTACT?

If you have any questions or concerns please feel free to contact us via email hello@luxwixcandles.com

DO YOU MAKE CANDLES FOR SPECIAL EVENTS?

Yes, we do! Weddings, showers, birthdays, business events, you name it! Please complete our wholesale form for more information.

HOW DO I CARE FOR MY SOY CANDLE?

Please review our Candle Care page for more information on how to care for your candle products. 

HOW DO I TRACK MY ORDER?

All orders that ship will receive a tracking number via email. We ship via USPS Priority Mail. If you have any questions about your order that has already been shipped please contact USPS. 

HOW LONG DOES IT TAKE FOR MY ORDER TO SHIP?

Please allow 3-5 business days for production and processing. Once your order is ready to ship you will receive confirmation and tracking information. Please note that Lux Wix is not responsible for any shipping delays or damages due to shipping. All items are thoroughly inspected before shipping.